Title Nine Reviews

My life is better wearing my title. There pockets are hidden some of my dresses are 8 years old. I love my life wearing title 9

I am unsure as to how to correct an issue when I keep repeating the same thing over again. I feel like I am talking to children less than 6 years old. I order a product, receive the wrong product, pay to ship back, and get another wrong product, and pay to ship back, over and over again, now we are on the 3rd order of incorrect clothing. I am returning the product, getting money back for it, and I will have lost $24 on shipping costs and received NOTHING for my time, labor, research time on their site and shipping costs. Don't waste time/labor or money here, it's not worth your personal loss of revenue.

Titlenine boasts 360 day return policy but I am still waiting for credit from items returned over 2 months ago. Tracking verified the items were received by the company. They have not credited my visa. Feel totally cheated out of a put $600. They've lost my business.
Beware if you have to return anything to Titlenine.

I recently purchase capris and a top which were both exactly what I hoped for but to big.
I needed to call customer service which like anything now days demands patience.
I want to give a shout out to my rep.(unfortunately I did not get her name) she was so kind, patient and so helpful. If my wait time was a reflection of how customers get treated- it was worth every minute. I very rarely do reviews but I felt this company deserved my time. I will definitely be a future customer. Thank you!

Just had to ask for a refund after shipment status hasn't updated in 2 weeks. This has happened multiple times with this store. Cute clothes but way too expensive unless you get things on sale and crappy shipment times to boot. They need to get organized!

I love the products they sell and am very disappointed that I will no longer be ordering from them. I placed an order a month ago, received confirmation email for all items ordered. 3 weeks later a package arrives with an item missing. The item wasn't on the packing slip so I check my confirmation again, and yep it's there. Go to the website check my order status, status is "closed". Call to find out what happened, no answer. Sent email, no response, did live "chat" and was told, so sorry we are out of that product. Sorry for the inconvenience. I get at least 3 emails a day from title nine selling products, but not one email explaining the item was not being shipped. I understand the item was sold out, but a courtesy email explaining this should have been sent.

Customer service is a little slow but good. There are limited sizes, limited colors and selection. I would stay away from the gift cards. The size you want or color will not be there when the gift card arrives. I think this is my last time buying from Title 9. I have spent thousands of dollars over the years for my wife's wardrobe but this year all that was left was extra small sizes. Really disappointed.

Ordered 9/17. Just got my second "delayed" email. First one said it would be delayed until 11/6, now another email delayed until 11/13. The sizes are inconsistent. Size XL fits in the tops I bought the first time and the second order XL was super ridiculously huge. They charge return shipping too. Not worth waiting 2 months for a $95 top that may or may not fit.

I purchased online 5 Title Nine dresses in June, 2020. I did not receive an order confirmation email for several weeks after this, but my credit card had been charged, so I wasn't concerned. Finally, an email confirmation was sent to me on July 4th. I received the dresses mid July. I tried them on and decided I needed to return 4 of the 5 dresses and exchange the 2 of them for a different size and color. After realizing they do not have anyone manning the phones during Covid, I emailed Title Nine asking for guidance. I also tried to chat online, but I kept getting the"no one is available" message, so I gave up there. A few days later, after not receiving an email back, I sent a second email. It has been about three weeks now, with no email reply. I decided to simply reorder the 2 dresses. I am now waiting for those to arrive. I went online and tried to get a return label to return the 4 dresses, but I kept getting a "our time has expired. Please resubmit your order number and start again" message. In other words, Title Nine is not available for questions or guidance through phone, chat, email. We are talking about almost $400 with of returns I am now worried about getting my money back from.

I have emailed multiple times since you cannot call or chat. I placed one order. They are shipping in 3 shipments. I keep trying to cancel and they keep shipping. I have to pay to return. What a scam. They have lost a customer. I am so disgusted with their customer service. BTW, I ordered sports bras and the first two were so horrible, I returned and tried to cancel the rest.

I LOVE Title Nine's clothes... SADLY, my latest purchase at end of June (2020) ended up missing in shipping.
My post office (Horrible customer service -except for filing missing mail report online) denied receiving it, then no one from T. N. acknowledging my concerns sent from their email form online- UNTIL... I emailed them directly@ ' *******@titlenine.com ' in which I then forwarded them the formal response sent from the USPS re: my missing mail.
I heard back in 2-3 days -polite, apologetic AND and they have credited the charge.
Per their fair request I'm 'on my honor' to return pkg (they will pay shipping) IF it shows up - or tell them if I wish to keep and they will then recharge my credit card.
SO I haven't been criminally robbed - but IS concerning SO many of us have struggled with not receiving our orders! Will I chance ordering from them again? Hmmm?

I made two separate purchases from Title Nine during June 2020. It took weeks to receive the first order and I am still waiting on the second order. The tracking information on the items shows a date in the past for a delivery date. There is no one to take your call if you call customer service and it takes over a week tow get a response from customer service via e-mail which is the only way to contact them. The response was not even helpful. Other companies figured this out why can't Title Nine? I would take your business elsewhere! I will not order from them again!